Frequently Asked Questions (FAQ's)
Find quick answers to common questions about orders, delivery, payments, returns, and more. If you don’t see your query listed here, feel free to contact us using the form at the bottom of this page or share your question with us directly.
📦 Ordering & Purchase
Where is British food supplies located?
Where is British food supplies located?
British Food Supplies is located inLittleton, Massachusetts.Specifically, their address is P.O.Box 7, Littleton, MA 01460-9998.
Which countries do you deliver to?
Which countries do you deliver to?
British food supplies are widely shipped to various locations, includingthe USA, Hawaii, Alaska, and many other US territories.
I placed an order but didn’t get a confirmation email. What should I do?
I placed an order but didn’t get a confirmation email. What should I do?
Order confirmations are sent via email right after your order is placed. If you don’t see it, check your spam/junk folder.
When will my order arrive?
When will my order arrive?
Orders are usually dispatched within 2–3 working days. Delivery times vary depending on your location and selected shipping method. See our Shipping Info for regional estimates.
What happens if something I ordered is out of stock?
What happens if something I ordered is out of stock?
You can choose to allow substitutions during checkout. If selected, we’ll send a similar item if the original isn’t available.
Can I cancel or change my order?
Can I cancel or change my order?
If your order hasn’t been packed yet, we may be able to help. Contact us quickly if you need to make changes.
How do you ensure items arrive in good condition?
How do you ensure items arrive in good condition?
We carefully package each order and work with trusted couriers. If something arrives damaged, email us with a photo of the issue — we’ll either send a replacement or arrange a refund.
🚚 Delivery & Shipping
How much does shipping cost?
How much does shipping cost?
It depends on your country and what you’re buying. Use the Shipping Optimizer while shopping to get the best rate.
How do I save on shipping costs?
How do I save on shipping costs?
As you shop, a bar fills up showing how many items you can add without increasing the delivery price.
How is shipping weight calculated?
How is shipping weight calculated?
We use volumetric weight, which means big, light items (like crisp packs) may increase shipping weight due to their size.
Can I track my order?
Can I track my order?
Yes! You’ll get a tracking number by email once your order is sent, so you can check its progress online.
💰 Payment
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Google pay, plus PayPal and Shop Pay.
Is it safe to shop on your website?
Is it safe to shop on your website?
Yes! We use secure payment systems to protect your personal and payment details.
🔄 Returns & Refunds
How do I return an item?
How do I return an item?
Please visit our Returns & Refunds page for easy instructions.
What if my order arrives damaged?
What if my order arrives damaged?
Email us with a photo of the damaged item. Don’t return it to the courier. We’ll send a replacement or issue a refund.
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➕ Extra Questions
Do you offer gift wrapping or custom messages?
Do you offer gift wrapping or custom messages?
Yes! we offer gift message options in the cart and Product Page.
Can I create an account on your website?
Can I create an account on your website?
Yes! An account lets you track orders, save your details, and check out faster.
Do you sell in bulk or for businesses?
Do you sell in bulk or for businesses?
We focus on personal and family orders, but you're welcome to contact us about large or special requests.
